Grievance Policy & Incident Report
Please review this policy and use the Incident Report Form to record and report any aggressive activity by a canine member that could endanger the health and/or safety of any dog or person entering the Denver Dog Park (“DDP” or the “Park”). Members are encouraged to resolve issues that arise at the Park amongst themselves. If a dialogue between owners is unsuccessful or if a person or dog suffers an injury (defined as protracted pain, blood or a veterinarian visit) at the Park, the owners involved have the option of submitting an incident report to Denver Borough. Please note, the DDP will have video surveillance.
When to File a Complaint
Violations of local, state, or federal law should be immediately reported directly to the East Cocalico Police Department.
The Borough only will consider complaints that cannot be resolved without Borough intervention. Examples include:
Personality conflicts among members will not be addressed by the Borough unless they are directly relevant to aggressive behavior by a dog or in violation of a Park rule.
Ways to File a Complaint
Option 1 (preferred):
Complete and submit an online Incident Report. Use this report to document aggressive activity by a canine member that could endanger the health and/or safety of any dog or person entering the Park. Reports will be forwarded to the Borough for discussion and resolution.
Submit a complaint via e-mail to Mhession@denverboro.net. Complaints should be succinct and include the following facts:
The Borough will not address complaints that are not submitted in writing or are not submitted by those directly involved. Supporting witness statements will be taken into consideration but will not be solely relied upon for decision-making.
Borough Response to Complaints
The Borough will work with owners and their dogs on a case-by-case basis to resolve issues at the Park. The Borough will take progressive action to address complaints submitted by Park members as outlined below.
Special Note: If a dog injures another dog or a person on two separate occasions, the dog’s membership will be terminated immediately without a formal grievance process. If an owner brings more than one dog for which corrective action is required, the owner may no longer be allowed to bring any dogs to the Park.
Recommendations for Avoiding Incidents at the Park